Basic & Advanced Training

Basic Training – 2 Days

Have you or a teammate ever posted an invoice and made a mistake in the charges or even posted it to the wrong client? After adding a new patient and creating a medical record, did you suddenly realize that the new patient was under the wrong client? Not sure how to create that appointment template you always wanted? No worries! In our basic training program, our training staff will guide you through the basic operations of AIGalaxy™ or AIGenesis™, help you maximize the efficiency of daily tasks, and teach you how to fix errors when they occur. Not only will our experienced training staff show you the basics, but will give you the rationale of how the basics work so you can resolve issues and maximize your efficiency.

Basic Topics Covered
• Operation Center
• Estimates and Invoices
• Communication Center
• Accounting
• Scheduler
• Configuration and User Settings

Advanced Training – 3 Days

Have you been delegated to create customized reports for your practice? Are the current reports you have in AIGalaxy™ or AIGenesis™ not exactly what you need, or you need new reports to pull a variety of more complex data, such as medical case statistics? Do you need to create a more complex or useful medical record macro? Do you need to keep track of inventory items to give more accurate metrics? Are the report generator and macro editor just cryptic parts that intimidate you? Never fear! In our Advanced Training program, our staff will help you master the more advanced and powerful tools that AIGalaxy™ and AIGenesis™ offer to make a truly paperless practice. Our expert training staff will give you a full understanding of how and why these tools work. With the use of the report generator and macro editor, you can customize AIGalaxy™ or AIGenesis™ to the point where lengthy account reports or complex, powerful medical records become easy to create and reproduce. With training on inventory maintenance and central supply, learn how to easily track stock and dispensed items.

Advanced Topics Covered
• Inventory Set-up and Maintenance
• Picklists, Tags and Category Maintenance
• Macro Training
• Report Generator

Training Agenda and Costs

A typical training day is from 8:00 am to 5:00 PM with an hour lunch and intermittent breaks throughout the day. Once your group is registered for a particular course, we will send you an Agenda with the training outline.

Contact us today for a quote on training. Our costs vary based on how many people attend training and based on the type of training selected. For more information or to request a quote you may contact our Training Department at 1(877) 876-7123.

Discounted prices available if you enroll 5 or more people in a training course OR if you enroll in a full week of Training (Basic and Advanced courses).

Note : Prices, course descriptions, topics, and dates are subject to change at any time.


This training with the AIS team was beneficial to me and will be a great help to our practice. I would definitely recommend the training to co-workers. Coming to the office and learning the ‘why’ behind the reports and macros has helped further my understanding in how to use the AI™ program more completely as a whole. Thank you very much!

Misty - Receptionist

You all could not have been any nicer or any more accommodating. All of my needs were met and I felt very comfortable. It was the perfect learning environment. The staff is all great! Kudos to the training team, I don’t think my brain could have been filled with any more useful information! I’m excited to take it all back with me and start applying it!

Jennifer - Administrator

I would suggest AI training to anyone who is looking to improve the efficiency of their hospital. The AI staff give many ideal scenarios of ways to simplify day to day operations and help you make those changes. After going through training you leave with a confidence that you can implement new ideas. The staff here is very friendly and teach the material at a pace you can understand.

Kara - Supervisor

As the administrator of a referral emergency practice, I have had very limited exposure to the AI program, and was apprehensive about how I could help our practice benefit by advancing my knowledge and training. However, after completing both the basic and the advanced courses, I feel that I can help make AI a stronger component of our operations. AI is a powerful program that, when utilized to its potential, can make our practice much more efficient and profitable. It can be a bit intimidating early on, but the AIS Team have exceptional instructors with complete command of the program and it’s potential. They made it easy and fun to learn.

Nancy - Administrator

Advanced Macro Training

• Offers you advanced training on the technical and design aspects of macros.
• Go through several practical tutorials to test your knowledge.
• Talk to our macro specialists and learn the tips and tricks of the trade…
• Learn and discuss how to build and organize macros effectively for your practice!

Online Webinars

• We offer monthly topics on a variety of features found within AIGalaxy™ and AIGenesis™. These webinars will help familiarize you with specific AIGalaxy™ or AIGenesis™ topics.

Practice Management Training

• Get the tips and tricks from experts in the business and veterinary field
• Learn to increase your practice’s efficiency
• Take your business to the next level and learn how to apply revolutionary concepts like Lean Six Sigma
• After training, watch as the inefficiencies in your practice go down and the profit goes up!