Technology has taken over the world, and its use is not limited to any generation or industry. With smartphones and mobile internet being adopted by people of all ages, companies and businesses are engaging consumers digitally too.
Digital technology has permeated the animal healthcare industry, too, connecting animal owners and veterinarians through portable medical equipment, mobile clinics, and telemedicine. Here is how the people and service providers benefit from adopting the technology.
Better Organization
Veterinary clinics now maintain electronic health and medical records of patients. All of the patient’s previous history of illnesses, prescriptions, treatments, and vaccination records are stored collectively. Any documents entered into the system automatically updates the patient’s file.
With all records methodically organized and in one place, the staff doesn’t have to maintain physical records and bulky files of previous records. With cloud storage, clients and vets both can access these records any time and from anywhere in the world.
Less Confusion
Illegibility is a common association with medical records and prescriptions. But the use of technology has done away with any confusion resulting from illegible handwriting. Printed prescriptions and electronic records are less likely to be unreadable.
Cloud storage is also safe from illegibility issues due to old paperwork and faded handwriting. Online records are legible regardless of the passage of time.
Improved Service
Healthcare services also improve as all old records and medical history is fed into the database. This reduces the chances of losing out on important information or overlooking it when making a diagnosis. Veterinarians can offer better healthcare services and treatments as a result of complete details.
Open Communication
Digital chat tools like email and chatbots allow clients to communicate with the vets and the clinic staff any time of the day. A chatbot is responsive 24/7/365 can offer real-time communication to clients.
Anonymous feedback and survey tools enable clients to express their concerns and suggest improvements without feeling awkward or uncomfortable. When vets know what their customers expect and desire, they can offer improved services and better experiences to visitors.
Improved Productivity
Previously, managing and organizing the paperwork was extraordinarily monotonous and time-consuming, not to mention prone to errors and loss of documents. Practice management software allows the storage of all information in one place. Billing, patient records, vaccination schedules, past treatments, and reports are all stored collectively in separate folders for each patient. Documents entered into the system are automatically updated, saving time.
With the mundane tasks out of the way, the clinic staff can focus more on improving the service and client experience. Since they get involved in work that’s more stimulating and rewarding, they get more productive.
Another element that hampers productivity is a duplication of efforts. This can occur when data systems have gaps and are not cohesive and integrated. Animal Intelligence Software’s cloud-based veterinary practice software ensures that all the data is seamlessly integrated. Our cloud-based solutions consolidate the data in one place, eliminating gaps and work repetition. Connect with our experts to learn how your practice can be managed better with our innovative software solutions.