Attracting and retaining clients is one of the most challenging tasks of any venture. If you’re witnessing a stump in patient traffic at your clinic, we’re here to help. By following these simple tried and tested tips, you can ensure that patients choose your service before going anywhere else.
So, let’s get started:
Improve your customer service
By working on your customer service, you can show your clients that you care. Even the smallest act of kindness can go a long way in building a positive reputation in the industry. Some simple steps like having a human answer the phone and talk to your customers, sticking uplifting notes on the clinic walls and doors for the distressed attendants to drive hope from, and keeping the wait to within 15 minutes can ensure that you provide excellent value for their money.
Keep the building clean and sanitized
This goes without saying that people wouldn’t want to get their pets treated at an unhygienic facility. Besides investing in a deep cleaning session every alternate day, make sure that your clinic always smells fresh. Of course, the exam room should be super clean and disinfected. If your client complains of a dusty and unclean spot, provide them a listening ear and don’t disregard their concern for hygiene.
Keep your staff and clients in good spirits
Your staff is literally your arms and ears in the clinic. Keeping them happy and uplifted at work is crucial to ensuring work satisfaction. When they’re genuinely invested in what they’re doing, you’ll be the one reaping the ultimate benefits. Similarly, going above and beyond regular customer service is also essential in retaining customers.
It’s truly surprising what a 50-cent candy can do for your business. By sending your pet-patients surprise gifts on their birthdays, you’re making sure that their humans bring them to you next time they require any help. It’d also help to keep some gift certificates handy to give out to any returning clients.
Invest in veterinary practice management software
Want a one-stop-solution to address all your specialized requirements? Get a well-reputed cloud-based veterinary practice management software that’s designed around the needs of your veterinary practice and can perform all administrative tasks, including medical record keeping, accounting, scheduling, and inventory tracking.
Animal Intelligence offers two variants, namely the AIGenesis™ and the AIGalaxy™.
The former is best suited to meet all your general veterinary clinic requirements while the latter is designed as a SMART Electronic Medical Record practice management system. Reach out to us for more information regarding the paperless veterinary software.