While it’s true that doctors play a vital role in the healthcare system, it would be insensible to overlook the role that support staff plays. Hospitals with efficient nurses, technicians, and administrative staff provide better care overall. Period.
Similarly, the practice management software in your organization is only as good as the support systems around it. Animal Intelligence Software, Inc. differentiates itself from other software by providing superior customer support.
Here are all the AIS support functions that you can avail with our AIGalaxy™ or AIGenesis™ software.
Standard Support
AIS offers standards support to its customers on weekdays during typical work hours. The support staff is professionally trained to handle any problems and provides expert guidance on any problem you might be experiencing.
After-Hours Emergency
Apart from its standard support services, AIS also offers after-hours support on weekends. Emergencies can happen any day of the week at any time. That’s why AIS offers after-hours assistance to its customers—completely free of any cost.
Cloud/IT Hosting
Cloud hosting allows AIGalaxy™ software to be accessed from anywhere. Being able to access patient records and lab results on the go is a huge plus for mobile veterinarians and practices that offer home visits.
Training
Any tech developments within an organization are likely to be met with some backlash. There are always people who are eager to try out new technology and others who are hesitant to try it. The end users are doctors and the technicians, so it’s essential to engage with and train them.
When a practice opts for a new management system, the need to educate employees about its use also arises. One element of AIS support is providing training to users depending on their needs. Clients can choose from AIS’s wide array of training services.
Conversion and Implementation
Moving from one practice management software to another seems like a daunting task. Many clients have concerns regarding data safety, formatting, and proper conversion— all of which are entirely valid. This is why the AIS support team is trained to ensure a smooth transition to the AIGalaxy™ or AIGenesis™ software.
Special Projects
Innovation and customization are at the core of what AIS does. Hence, when clients come to us with special requirements, the AIS team is more than willing to take up the challenge.
Special projects include server migration, data mining, and combining databases, among others. With our help, clients have been able to build new capabilities and expand their operations.
Online veterinary software can help your practice become more efficient. With over 25 years of experience, AIS’s flagship programs are designed to provide superior veterinary practice solutions. To find out more, call us at 360-876-7123 or fill out this form here.